Sales Policy

Effective Date: February 28, 2025

At Goxali, we are committed to providing a seamless shopping experience with high-quality pet products, competitive pricing, and reliable customer service. This Sales Policy outlines the terms and conditions of purchasing from https://goxali.xyz/ to ensure a transparent and satisfying transaction for all customers.

1. Pricing and Promotions

All product prices displayed on our website are in USD ($) unless otherwise specified. Prices are subject to change at any time without prior notice, but changes will not affect orders that have already been confirmed.

Goxali may offer promotions, discounts, and special sales events. These offers are available for a limited time and may have specific terms and conditions. Discounts cannot be combined unless explicitly stated. If a pricing error occurs due to technical issues, we reserve the right to cancel or modify the order and notify the customer immediately.

2. Ordering Process

Customers can place orders through our website by selecting the desired products and completing the checkout process. Before finalizing a purchase, customers should review their order details, including product selection, quantity, and shipping address.

After placing an order, customers will receive an order confirmation email with a unique order number. If the confirmation email is not received within a few minutes, please check your spam folder or contact our support team.

Orders are processed within 1-3 business days, excluding weekends and public holidays. Once shipped, customers will receive a tracking number to monitor their delivery status.

3. Payment Methods

We accept secure online payments through major credit and debit cards, PayPal, and other trusted payment gateways. All transactions are encrypted and securely processed to protect customer information.

For orders placed with incorrect payment details or failed transactions, customers must update their payment information within 24 hours to avoid order cancellation. Goxali does not store or have direct access to customer payment information.

4. Shipping and Delivery

We offer domestic and international shipping with various delivery options. Estimated shipping times vary based on location and chosen shipping method:

Standard shipping within the U.S.: 3-7 business days
International shipping: 7-21 business days, depending on destination and customs processing
Express shipping options may be available at an additional cost.

Customers are responsible for providing accurate shipping addresses. Goxali is not liable for lost or delayed shipments due to incorrect addresses. Once an order has been shipped, it cannot be modified or canceled.

5. Order Cancellations and Modifications

Orders can only be canceled or modified within 12 hours of placement. After this period, orders are processed for shipping and cannot be changed. If a cancellation request is approved, a full refund will be issued to the original payment method.

6. Returns, Refunds, and Exchanges

Goxali offers a 30-day return policy for eligible products. Customers must return items in unused condition with original packaging. Refunds will be processed within 5-10 business days after the returned item is received and inspected.

For defective, damaged, or incorrect items, customers should contact us with photo or video proof within 48 hours of delivery to arrange for a replacement or refund.

Some items, such as perishable goods (pet food, treats) and personalized accessories, are non-returnable unless defective. More details can be found in our Refund and Return Policy.

7. Product Availability

While we strive to keep our inventory updated, some products may become temporarily out of stock. If an item is unavailable after an order is placed, we will notify the customer as soon as possible and provide alternative options or a full refund.

8. Warranty and Product Liability

Some products may come with manufacturer warranties. Goxali does not provide direct warranties but will assist customers in contacting manufacturers for warranty claims if applicable.

We are not responsible for improper use or unintended damage caused by misuse of pet products. Customers should follow all safety instructions and supervise pets when using new products.

9. Compliance with Google AdSense Policies

Goxali complies with Google AdSense guidelines by ensuring:

Transparent pricing, sales, and refund policies
No misleading or deceptive claims about products and services
Clear disclosure of return and refund conditions
Secure transaction processing and customer data protection

10. Customer Support and Assistance

For questions regarding orders, shipping, or product inquiries, our customer service team is available to assist you.

📍 Address: 4599 Thorn Street, Garden Grove, California, United States
📞 Phone: 307-621-0431
📧 Email: info@goxali.xyz
🌐 Website: https://goxali.xyz/