Payment Policy

Effective Date: February 28, 2025

At Goxali, we are committed to providing a seamless and secure payment experience for all customers purchasing through our website https://goxali.xyz/. This Payment Policy outlines the accepted payment methods, billing procedures, security measures, refund process, and other important details to ensure a smooth transaction.

1. Accepted Payment Methods

To offer a convenient shopping experience, Goxali accepts a variety of secure payment methods, including:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal (for fast and secure transactions)
  • Google Pay & Apple Pay (available for mobile and online checkout)
  • Bank Transfers (for large orders or business purchases, upon request)
  • Gift Cards & Store Credits (only issued by Goxali and redeemable on our website)

We do not accept cash on delivery (COD), checks, or cryptocurrency payments at this time.

2. Currency and Pricing

All prices on our website are listed in United States Dollars (USD $) unless otherwise specified. For international customers, exchange rates and conversion fees may apply, depending on your bank or payment provider.

Goxali reserves the right to update prices at any time without prior notice. However, any price changes will not affect orders that have already been placed and confirmed.

3. Payment Processing & Authorization

All payments are processed securely using encrypted payment gateways. Upon checkout, customers must ensure their payment details are correct and complete to avoid processing delays.

Once payment is submitted:

  • The system will verify the payment details and authorize the transaction.
  • Customers will receive an order confirmation email with their order number and payment receipt.
  • If a payment fails due to insufficient funds or incorrect details, customers will be notified and must update their payment information within 24 hours to prevent order cancellation.

If you experience unauthorized charges related to your Goxali order, please contact us immediately so we can assist in resolving the issue.

4. Payment Security & Fraud Prevention

We prioritize customer security and implement industry-standard measures to protect sensitive payment information. These include:

  • SSL Encryption to secure online transactions and prevent unauthorized access.
  • PCI Compliance for safe payment processing and fraud protection.
  • Multi-Factor Authentication (MFA) to verify transactions when necessary.
  • Fraud Detection Systems to monitor and prevent suspicious activities.

Goxali does not store full credit card details on our servers. All payment information is securely processed through trusted third-party payment providers.

If our fraud detection system flags a transaction as potentially fraudulent, we may request additional identity verification before processing the order.

5. Subscription & Recurring Payments

For customers opting into subscription-based services (such as monthly pet supply deliveries), recurring payments will be charged automatically based on the billing cycle selected.

  • Customers can manage or cancel their subscription at any time via their account settings.
  • Subscription charges are non-refundable once processed. To avoid being charged, customers must cancel at least 48 hours before the next billing date.

6. Payment Issues & Declined Transactions

If your payment is declined, please check:

  • That your card details (number, expiration date, CVV) are entered correctly.
  • That your bank has not placed a hold on the transaction due to security reasons.
  • That you have sufficient funds available in your account.

If the issue persists, try an alternative payment method or contact your bank for assistance. Our customer support team is also available to help with payment-related concerns.

7. Refunds & Payment Reversals

If a refund is approved under our Refund and Return Policy, the payment will be credited back to the original payment method used for the purchase.

  • Refunds typically take 5-10 business days to process, depending on your bank or payment provider.
  • Shipping fees are non-refundable, except in cases of order errors or defective products.
  • If a refund is delayed, please check with your bank before contacting us.

Chargebacks initiated without contacting Goxali may lead to an investigation and a possible suspension of your account. We encourage customers to reach out to us first to resolve any payment disputes.

8. Taxes, Duties & Additional Fees

Customers are responsible for any applicable sales tax, VAT, import duties, or customs fees based on their shipping location. These charges are not included in the product price and will be calculated at checkout (if applicable).

For international orders, customs clearance fees may be required, and it is the customer’s responsibility to pay any additional costs upon delivery. Please check your country’s import regulations before placing an order.

9. Google AdSense Compliance

To comply with Google AdSense policies, Goxali ensures:

  • Transparent pricing and payment disclosures with no hidden fees.
  • Secure transactions and fraud prevention to protect customer data.
  • Clear refund, return, and cancellation policies in line with legal standards.
  • No misleading financial practices or unauthorized payment processing.

10. Order Confirmation & Payment Receipts

Upon successful payment, customers will receive a detailed order confirmation email, which includes:

  • Order number and product details.
  • Payment confirmation and amount paid.
  • Shipping details and estimated delivery timeframe.

If you do not receive an order confirmation email within 24 hours of purchase, please check your spam folder or contact our support team.

11. Disputed Payments & Chargebacks

If you believe a transaction was made in error, please contact us immediately. We are happy to assist in resolving payment disputes before they escalate.

Unauthorized chargebacks filed with banks or PayPal may result in:

  • Account suspension until the dispute is resolved.
  • Order cancellations if fraudulent activity is suspected.
  • Legal action for repeated chargeback fraud.

We encourage customers to contact our support team first before disputing any payments through their bank.

12. Updates to the Payment Policy

Goxali reserves the right to update or modify this Payment Policy at any time. Changes will be posted on this page, and continued use of our website signifies acceptance of the new terms. Customers are encouraged to review this policy periodically.

13. Customer Support & Contact Information

For any questions related to payments, billing, refunds, or disputes, our customer service team is available to assist you.

📍 Address: 4599 Thorn Street, Garden Grove, California, United States
📞 Phone: 307-621-0431
📧 Email: info@goxali.xyz
🌐 Website: https://goxali.xyz/