Delivery Policy
Effective Date: February 28, 2025
At Goxali, we are committed to providing fast, reliable, and secure shipping for all pet products ordered through our website https://goxali.xyz/. This Delivery Policy explains our shipping methods, estimated delivery times, costs, tracking process, and other important details to ensure a seamless shopping experience.
1. General Shipping Information
We process and ship orders Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.
Once your order is confirmed, you will receive an order confirmation email with your order details. When your order is shipped, you will receive a shipping confirmation email with tracking information to monitor your package’s delivery status.
Shipping times may vary depending on product availability, location, and selected shipping method. We do our best to ensure that all orders are shipped in a timely manner, but unexpected delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays.
2. Shipping Destinations
Goxali ships nationwide across the United States and internationally to selected countries. If your location is outside our shipping zones, please contact our support team to confirm availability.
Some international destinations may have specific import restrictions, and customers are responsible for ensuring compliance with their local regulations before placing an order.
3. Estimated Delivery Timeframes
Delivery times depend on the shipping method chosen at checkout and the destination. Below are the estimated timeframes for different shipping options:
Domestic Shipping (United States):
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-4 business days
- Overnight Shipping: 1 business day (for eligible locations)
International Shipping:
- Standard International: 7-21 business days (varies by country)
- Express International: 5-10 business days (for major cities and countries)
Please note that these timeframes are estimated and do not include potential customs clearance delays for international shipments.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, destination, and shipping method selected. Some promotional offers may include free shipping, which will be indicated at checkout if applicable.
For international orders, additional duties, taxes, or customs fees may apply, depending on the destination country’s import regulations. These charges are the responsibility of the customer and must be paid upon delivery if applicable.
5. Order Processing and Handling Time
All orders are processed within 1-3 business days after payment confirmation. Processing includes order verification, product quality checks, and packing. If there are any delays due to stock availability or high order volume, we will notify you via email.
Expedited and overnight shipping orders are prioritized and processed as quickly as possible.
6. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and tracking link. You can use this link to monitor your shipment’s progress.
If you do not receive your tracking details within 3 business days of placing your order, please check your spam/junk folder or contact our customer support team for assistance.
7. Lost or Delayed Shipments
If your package is delayed beyond the estimated delivery timeframe, we recommend checking the tracking details first. Delays may occur due to unforeseen circumstances, such as carrier issues, weather disruptions, or customs clearance.
If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package and provide a replacement or refund if the package cannot be recovered.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout. If an incorrect address is entered and the package is returned to us, we will contact the customer to arrange re-shipment at the customer’s expense.
If an order is delivered to the wrong address due to an error in the address provided by the customer, Goxali is not liable for lost or misdelivered packages.
9. Damaged or Missing Items
If your package arrives with damaged items or missing products, please contact us within 48 hours of delivery with clear photos or videos of the damaged items and packaging. We will review your case and offer a replacement, exchange, or refund as appropriate.
For missing packages marked as “Delivered” by the carrier but not received, we recommend checking with neighbors or contacting the carrier directly. If the package cannot be located, please inform us so we can investigate further.
10. Delivery Restrictions
Some products may have shipping restrictions due to weight, size, or customs regulations. In such cases, customers will be notified during checkout.
Certain remote areas may have limited delivery options, and additional shipping fees may apply. If delivery to a remote area is unavailable, we will contact the customer to arrange an alternative solution.
11. Order Cancellations and Modifications
Orders can be canceled or modified within 12 hours of placement. After this timeframe, orders are processed for shipping and cannot be changed. If you need to modify your order, please contact us as soon as possible.
If an order is canceled before shipping, a full refund will be issued to the original payment method. If an order has already been shipped, customers must follow our Return and Refund Policy.
12. Compliance with Google AdSense Policies
Goxali adheres to Google AdSense guidelines by ensuring:
Clear disclosure of shipping terms, costs, and estimated delivery times
No misleading or deceptive information regarding shipping and delivery
Secure customer transactions and personal data protection
13. Customer Support and Assistance
For any shipping or delivery inquiries, please contact our customer service team. We are here to assist you with any questions regarding order tracking, delivery times, or shipping issues.
📍 Address: 4599 Thorn Street, Garden Grove, California, United States
📞 Phone: 307-621-0431
📧 Email: info@goxali.xyz
🌐 Website: https://goxali.xyz/