Terms and Conditions
Effective Date: February 28, 2025
Welcome to Goxali. By accessing or using our website https://goxali.xyz/ and purchasing from us, you agree to comply with the following Terms and Conditions. Please read this agreement carefully before using our services.
1. General Overview
These Terms and Conditions govern your use of Goxali’s website and services. By placing an order, browsing our website, or interacting with our content, you accept these terms. If you do not agree with any part of this policy, please discontinue use of our services.
We reserve the right to update or modify these terms at any time. Changes will take effect upon posting, and continued use of the website constitutes acceptance of the new terms.
2. Eligibility
To use our website and make purchases, you must be at least 18 years old or have parental consent. You are responsible for ensuring that all information provided to us is accurate, complete, and up to date.
3. Product Information and Availability
We strive to provide accurate descriptions and images for all products on our website. However, slight variations in color, packaging, and materials may occur due to manufacturer updates.
Product availability is subject to change without notice. If an item becomes unavailable after an order is placed, we will notify you and offer a refund or alternative option.
4. Pricing and Payment
All prices on our website are listed in USD ($) unless stated otherwise. We reserve the right to adjust pricing at any time. Promotions and discounts are valid for a limited time and cannot be combined unless specifically stated.
We accept major credit cards, PayPal, and other secure payment methods. By providing payment details, you confirm that you have the legal right to use the selected payment method.
In the event of pricing errors due to technical issues, we reserve the right to cancel or modify the order and notify the customer accordingly.
5. Order Processing and Shipping
Orders are processed within 1-3 business days (excluding weekends and holidays). Shipping times vary depending on location and selected shipping method. Customers will receive a tracking number once the order is dispatched.
Shipping fees are calculated at checkout and are non-refundable, except in cases of product defects or incorrect shipments. Customers are responsible for providing an accurate shipping address. Goxali is not liable for lost or delayed packages due to incorrect addresses.
6. Returns, Refunds, and Cancellations
Goxali offers a 30-day return policy for eligible products. Returned items must be unused, undamaged, and in original packaging. Refunds are processed within 5-10 business days after receiving and inspecting the returned item.
Orders can be canceled or modified within 12 hours after placement. Once processed for shipping, orders cannot be canceled. For defective or damaged products, customers must contact support within 48 hours of delivery with photo or video proof.
For full details, refer to our Refund and Return Policy.
7. User Conduct
By using our website, you agree not to:
Engage in fraudulent activities or provide false information
Distribute malware, spam, or harmful content
Violate copyright, trademarks, or intellectual property rights
Use our website for illegal or unauthorized purposes
Attempt to disrupt or compromise website security
We reserve the right to suspend or terminate accounts violating these terms.
8. Intellectual Property Rights
All content, including text, images, logos, graphics, and product descriptions, is the intellectual property of Goxali. Unauthorized use, reproduction, or distribution of our content without written consent is strictly prohibited.
9. Third-Party Links and Advertisements
Our website may contain links to third-party websites or advertisements, including Google AdSense ads. We do not control these external sites and are not responsible for their content, policies, or services. Users should review third-party privacy policies before engaging with their content.
10. Disclaimer of Liability
Goxali provides pet products and services “as is” and “as available” without warranties of any kind. While we strive for accuracy, we do not guarantee:
Uninterrupted or error-free website performance
Complete accuracy of product descriptions and images
Suitability of products for specific pet needs
To the fullest extent permitted by law, Goxali is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
11. Compliance with Google AdSense Policies
Goxali adheres to Google AdSense guidelines to ensure compliance with online advertising standards. We ensure:
Clear and transparent disclosure of terms, refunds, and privacy policies
No misleading or deceptive advertising practices
Secure handling of customer transactions and data
12. Governing Law
These Terms and Conditions are governed by the laws of California, United States. Any disputes arising from these terms shall be resolved through arbitration or in courts located in California.
13. Contact Information
For any questions regarding our Terms and Conditions, please contact our support team:
📍 Address: 4599 Thorn Street, Garden Grove, California, United States
📞 Phone: 307-621-0431
📧 Email: info@goxali.xyz
🌐 Website: https://goxali.xyz/